Digital services

Using AI sustainably: how Defra’s Action Finder tool has shown a net positive impact is possible

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Two Defra product managers talk about a recent project exploring sustainable AI development and its potential to reduce the impact our digital services have on the world around us.

Improving Customer Experience in APHA – Delivering Outcomes with commercial “off-the-shelf” products

Posted by: , Posted on: - Categories: Defra digital, Defra Forms, Digital services
A headshot of Sam Brett

Sam Brett is a Project Manager in APHA’s transformation programme, Delivering Sustainable Futures. In this blog, he reflects on his experience of improving how customers contact the organisation when they need help or advice. At the Animal and Plant Health …