Helping young people explore STEM careers at Defra
Michelle Mackay shares how a hands-on challenge helped pupils explore careers in science, technology, engineering and mathematics (STEM) at Defra and recognise the value of their own skills.
Defra digital
Modernising air quality information for the public
How do you turn complex air quality data into simple, useful advice? Steph Duits shares the story behind the Check air quality service.
Turning existing knowledge into AI-enabled learning
Nathan O'Gara explores how, in Defra, we’re finding new ways to share our expertise, using AI to make learning easier to create, reuse and access.
Copilot and me: What’s made a difference
In the third part of our series looking at the ways Defra colleagues are using AI, Zoe Wilson reflects on how Copilot empowers her as a form of assistive technology.
A thinking partner: Copilot as assistive technology
Since 2023, Defra has been running targeted trials and rollouts of Microsoft Copilot - a personal AI assistant integrated within Microsoft apps. These pilots highlighted the meaningful ways it can benefit colleagues who are neurodivergent and/or have a disability or other access need and, as such, we made full licenses available as a reasonable adjustment. …
Building Defra’s software development profession for the AI age
Principal Software Developer John Watson shares how he and his colleagues are exploring how they can use AI to drive efficiencies.
Services Week: What we are learning about introducing sustainability into service assessments
Posted by:
Ned Gartside, Posted on:
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Categories:
Defra digital, Digital services, Digital Sustainability, ICT sustainability, Service experience
Sustainable Design Lead Ned Gartside looks ahead to Services Week 2026, where he will be leading a session to talk about Defra’s recent introduction of a 15th Service Standard point focused on sustainability.
Making every customer call count through more joined-up data
Posted by:
Kieran Lewis, Posted on:
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Categories:
Defra digital, Digital services, Digital transformation
Kieran Lewis reflects on a recent project to integrate multiple data sources into a single Customer Relationship Management interface, improving call centre efficiency and customer experience by saving time per call and allowing agents quicker access to relevant information, and with ongoing and further improvements still to come.
Digital waste tracking: where we've been, what we've built, and why the market is our primary user
Naveed Parvez reflects on the reaching of a significant milestone in digital waste tracking.
How we built the new Defra service manual with AI and community collaboration
How the AI capability and enablement team used agentic design to build a community-driven resource to help digital practitioners find the standards they need.
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