How we built the new Defra service manual with AI and community collaboration
How the AI capability and enablement team used agentic design to build a community-driven resource to help digital practitioners find the standards they need.
Defra digital
Making digital services more sustainable: introducing a 15th service standard point
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Ned Gartside and Mary McMahon, Posted on:
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Categories:
Defra digital, Digital Sustainability, ICT sustainability
Service Assessment Manager Mary McMahon and Sustainable Design Lead Ned Gartside explain how, from this month, Defra service assessments will include a new requirement with sustainability at its core. Digital services are a core part of how we deliver outcomes …
Doing content-first design at Defra – part two
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Laura Parker and Daniel Da Silveira, Posted on:
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Categories:
Defra content design, Defra digital, Defra Forms, Digital transformation, Interaction design, User centred design
In the second part of their post, content designer Laura Parker and senior interaction designer Daniel Da Silveira show how they used a content-first approach to design features for the Defra form designer.
Doing content-first design at Defra – part one
Posted by:
Laura Parker and Daniel Da Silveira, Posted on:
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Categories:
Defra content design, Defra digital, Defra Forms, Digital transformation, Interaction design, User centred design
In the first of a two-part post, content designer Laura Parker and senior interaction designer Daniel da Silveira explain how and why they took a content-first approach to creating a form building tool.
Why user research panels matter - Part Two
In the second part of her blog about the importance of user research panels, Sophie Werkshagen shares some tips on how to get the most from participant involvement. The realities of panel management Recruiting participants in government is often more …
Why user research panels matter - Part One
Sophie Werkshagen shares her experiences of managing a participant panel for a government service, reflecting on why user research panels - and the people who maintain them - matter. In Defra we design and deliver services that support farming, food …
How a ‘Hackathon’ approach can accelerate the implementation of digital solutions
AI Generated Infographic illustrating the core elements of the hackathon Jay Ashcroft shares how a ‘Hackathon’ approach can foster creativity and produce working digital solutions in days. At the end of the summer, we collaborated on a ‘Hackathon’ event which …
How meeting our users in person changed everything
Posted by:
Steph Duits, Linda Butterfield and Tom Mannix-Rough, Posted on:
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Categories:
Defra digital, User centred design, User research
Steph, Linda and Tom from the user centred design team in air quality reflect on meeting their users at the 2025 National Air Quality Conference.
Defra group transformation: mapping the whole service landscape
Posted by:
Lucy Hartley and Katie Dickerson, Posted on:
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Categories:
Defra digital, Digital transformation
Lucy Hartley, Head of Service Strategy, Ownership and Performance, and Katie Dickerson, Senior Service Designer at TPXimpact agency, reflect on working together to map Defra group services.
Grief in the workplace: supporting each other during National Grief Awareness Week and beyond
Please be aware that this blog discusses bereavement and grief. Lead content designer Leyla Kee-McParlin talks about experiencing grief and supporting others through difficult times.
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