National Customer Service Week: Putting the ‘you’ into user research
In National Customer Service Week user researcher Will Roissetter explains how being customer-centric is helping design a new service for packaging producers.
Defra service design
How we built a new water management eligibility checker
Posted by:
Daniel de Cruz, Posted on:
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Categories:
Defra digital, Defra service design, User research
In World Water Week we hear from Daniel de Cruz about his work on a new ‘Farm Transformation Fund’ water management eligibility checker.
How we're building a bespoke IT system to achieve nutrient mitigation for new house building
Posted by:
Samantha Denham and Gregor Neeve, Posted on:
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Categories:
Defra content design, Defra digital, Defra service design, Defra services, User centred design
Samantha Denham and Gregor Neeve give us a look behind the scenes at the work that went into building a digital solution to support a key plank of the Government’s housebuilding strategy.
Girl Power: Why we chose a career in ICT
Posted by:
Fay Toward and Iris Faraway, Posted on:
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Categories:
Defra digital, Defra service design, Software tools
On International Day of Girls in ICT we hear from two colleagues about why and how they have built a tech career in Defra.
What I’ve learned about panel management in a growing research team – Part One
Posted by:
Jason Stockwell, Posted on:
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Categories:
Defra digital, Defra service design, User centred design, User research
User research panel manager Jason Stockwell reflects on what happens when a user research project grows suddenly, and quickly, and how this needs to be managed to keep things on track.
A day in the life of a Service Designer in Defra
Posted by:
Hannah Rutherford-Roke, Posted on:
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Categories:
Defra service design, Defra services, User centred design
Interested in joining Defra as s Service Designer? Hannah Rutherford-Roke tells us about her role as a Senior Service Designer and why she chose to work for Defra.
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