National Customer Service Week: Putting the ‘you’ into user research

In National Customer Service Week user researcher Will Roissetter explains how being customer-centric is helping design a new service for packaging producers.
In National Customer Service Week user researcher Will Roissetter explains how being customer-centric is helping design a new service for packaging producers.
In World Water Week we hear from Daniel de Cruz about his work on a new ‘Farm Transformation Fund’ water management eligibility checker.
Samantha Denham and Gregor Neeve give us a look behind the scenes at the work that went into building a digital solution to support a key plank of the Government’s housebuilding strategy.
On International Day of Girls in ICT we hear from two colleagues about why and how they have built a tech career in Defra.
User research panel manager Jason Stockwell reflects on what happens when a user research project grows suddenly, and quickly, and how this needs to be managed to keep things on track.
Interested in joining Defra as s Service Designer? Hannah Rutherford-Roke tells us about her role as a Senior Service Designer and why she chose to work for Defra.