How we built the new Defra service manual with AI and community collaboration
How the AI capability and enablement team used agentic design to build a community-driven resource to help digital practitioners find the standards they need.
User centred design
Doing content-first design at Defra – part two
Posted by:
Laura Parker and Daniel Da Silveira, Posted on:
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Categories:
Defra content design, Defra digital, Defra Forms, Digital transformation, Interaction design, User centred design
In the second part of their post, content designer Laura Parker and senior interaction designer Daniel Da Silveira show how they used a content-first approach to design features for the Defra form designer.
Doing content-first design at Defra – part one
Posted by:
Laura Parker and Daniel Da Silveira, Posted on:
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Categories:
Defra content design, Defra digital, Defra Forms, Digital transformation, Interaction design, User centred design
In the first of a two-part post, content designer Laura Parker and senior interaction designer Daniel da Silveira explain how and why they took a content-first approach to creating a form building tool.
How meeting our users in person changed everything
Posted by:
Steph Duits, Linda Butterfield and Tom Mannix-Rough, Posted on:
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Categories:
Defra digital, User centred design, User research
Steph, Linda and Tom from the user centred design team in air quality reflect on meeting their users at the 2025 National Air Quality Conference.
Why we built a user research manual (and why it matters more than you think)
Posted by:
Jason Stockwell, Posted on:
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Categories:
Defra digital, User centred design, User research
Jason Stockwell, Research Operations, reflects on the work done to develop a user research manual for Defra and the importance of consistency across user research.
Solving problems, sharing knowledge: Defra's content community resources
Posted by:
Ayesha Tinsley, Posted on:
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Categories:
Defra content design, Defra digital, User centred design
Ayesha Tinsley explains how her team improved the content community's resources board, in the last in our series on Defra content community projects.
Using hypotheses to improve our content review process
Posted by:
Lauren Stopps, Posted on:
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Categories:
Defra content design, Defra digital, User centred design
Content designer Lauren Stopps writes about a project to improve the content team's internal review process.
Designing a style guide for Defra content designers
Posted by:
Louisa Mallon, Posted on:
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Categories:
Defra content design, Defra digital, User centred design
Senior content designer Louisa Mallon describes how her team planned and created a Defra style guide.
What a content designer does in alpha
Posted by:
Kaitlin D'Avella, Posted on:
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Categories:
Accessibility, Defra content design, Defra digital, Defra services, User centred design
Kaitlin D'Avella explains what content designers do in the alpha stage of a project.
Creating an online form to apply for a county parish holding (CPH) number
Posted by:
Alice Wilson, Posted on:
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Categories:
Accessibility, Defra content design, Defra digital, Defra Forms, Digital transformation, User centred design
Senior content designer Alice Wilson writes about how she worked with the Defra Forms team to create a more accessible online version of a PDF form for livestock keepers.
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