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User centred design

Building a team to design Defra services

Head of Interaction Design Cathy Dutton lifts the lid on the changes she is making in her team to create opportunities for service designers which enable them to visualise the full service as a user would understand it.

Waste not, want not: How Digital is playing a key role in waste reforms

A multi-disciplinary digital delivery team in Defra’s Environmental Quality Directorate is driving an exciting initiative which is central to the Government’s ambition to reduce packaging waste and improve the way we use material resources.

Building a new, modern and user focused digital service for plant exports

The Animal and Plant Health Agency (APHA) and Defra are introducing a new and improved IT system for the export of plants and plant products, as Susanna Wright, Animal and Plant Health Agency (APHA) Product Owner plants IT systems, explains.

'A great place to come to, and a great place to move on from': the delicate act of balancing talent acquisition with retention

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Global Talent Acquisition Day Logo

To mark Global Talent Acquisition Day, Lynne Roberts, Head of User Centred Design at Defra Digital, explains the challenges and rewards involved with recruiting and retaining the best people and how she has had to develop and empower her managers to be adept recruiters too.