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User centred design

Recycle Week 2023: helping local authorities to onboard a new system for improving recycling efficiency

Posted by: and , Posted on: - Categories: Defra services, User centred design, User research
A collage of two people. On the left a lady with long brown hair wearing a yellow jumper, with a mug of tea in the foreground, on the right, a person with dark hair wearing a yellow cap and black top, holding a white cup and with a cafetiere in the foreground.

In Recycle Week Jenny Rogal and Polly Howden explain how the work they are doing to develop a new Local Authority Payments tool will ensure the tool meets the needs of the end users - local authorities.

How resources and waste are using a research panel to engage with users

Posted by: , Posted on: - Categories: Defra digital, Defra services, User centred design, User research
A man with short brown hair wearing a blue suit and tie, with cream waistcoat and a white rose on the lapel.

In Recycle Week, Jason Stockwell reflects on the user research process taking place under the Extended Producer Responsibility (EPR) scheme for packaging, which will see packaging producers paying the full cost of disposing of packaging waste, money which in turn will be granted to local authorities to cover recycling and disposal costs.

How we're building a bespoke IT system to achieve nutrient mitigation for new house building

On the left a lady, with long fair hair and wearing a black and white spotted blouse, on the right a man with short dark hair and a beard wearing a black and red checked shirt.

Samantha Denham and Gregor Neeve give us a look behind the scenes at the work that went into building a digital solution to support a key plank of the Government’s housebuilding strategy.

How content design and teamwork contributed to Countryside Stewardship

Posted by: and , Posted on: - Categories: Defra content design, User centred design
photo of fields and rolling hills

On World Environment Day we hear how colleagues from the Rural Payments Agency (RPA) worked with content designers from the Defra farming content team to improve the scheme guidance on GOV.UK, ahead of the launch of this year’s Countryside Stewardship (CS) schemes.