In National Customer Service Week user researcher Will Roissetter explains how being customer-centric is helping design a new service for packaging producers.
In World Water Week we hear from Daniel de Cruz about his work on a new ‘Farm Transformation Fund’ water management eligibility checker.
As National Fishing Month gets underway again, we hear from Jenny Yates, Service Owner in our ‘I Want to Fish’ team, about what our latest user research into digital fishing licences shows, and what future improvements anglers might see as a result.
Programme Delivery Manager Neil Johnson shares his experiences of working closely with the Animal & Plant Health Agency to build and launch two digital services which are helping exporters of plant and animal goods.
Senior User Researcher Clare Hussey reflects on why she loves her work, and why she feels compelled to stay at Defra.
Jason Stockwell continues with his blog about managing user research panels. In the second and final part, he discusses the challenge of constant recruitment, how to bring teams together and the prospect of personal burnout.
User research panel manager Jason Stockwell reflects on what happens when a user research project grows suddenly, and quickly, and how this needs to be managed to keep things on track.
User research panel manager Jason Stockwell explains what a research panel is, why we have them and the value they bring to large-scale projects and programmes.
Paul Wilkinson and Danielle Vincent share their experience of their teams working together to make information on GOV.UK simpler and clearer for cattle keepers.
Thinking of applying for a role as a User Researcher at Defra? Fran Redman shares a typical (or not so typical) day in the life of a Senior User Researcher.