Skip to main content

User research

Waste not, want not: How Digital is playing a key role in waste reforms

A multi-disciplinary digital delivery team in Defra’s Environmental Quality Directorate is driving an exciting initiative which is central to the Government’s ambition to reduce packaging waste and improve the way we use material resources.

Joining up the journey for fresh produce exporters

Posted by: , Posted on: - Categories: Defra digital, Defra services, Digital transformation, User research

Exports Delivery Lead Neil Johnson explains how, during the last year, a team in Defra’s Digital Data and Technology Services Major Projects function has been working alongside colleagues in the Animal and Plant Health Agency to build a new digital service that will help exporters apply for phytosanitary certificates and shortly, where required, Certificates of Conformity.

Passing the ‘GDS test’ feels like such an achievement

Posted by: and , Posted on: - Categories: Defra digital, Digital transformation, Software tools, User research

Two members of the Digital delivery team responsible for Defra’s flagship Get a Fishing Licence service reflect on their recent experience of navigating the final stage of the Government Digital Service accreditation process, moving the service from Public Beta to Live.

Chloe in the community: a volunteer’s ‘lockdown’ story

Posted by: , Posted on: - Categories: Defra digital, User research
Chloe volunteering

Volunteering has been a release and source of comfort for many during lockdown, both for those volunteering and for those needing help and support.

To mark this year’s Volunteers' Week, one of our user researchers, Chloe Westerman, describes her experiences of volunteering during the past couple of months.