National Customer Service Week: Putting the ‘you’ into user research
In National Customer Service Week user researcher Will Roissetter explains how being customer-centric is helping design a new service for packaging producers.
User research
How we built a new water management eligibility checker
Posted by:
Daniel de Cruz, Posted on:
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Categories:
Defra digital, Defra service design, User research
In World Water Week we hear from Daniel de Cruz about his work on a new ‘Farm Transformation Fund’ water management eligibility checker.
Listening to anglers is helping to improve our fishing licence service
As National Fishing Month gets underway again, we hear from Jenny Yates, Service Owner in our ‘I Want to Fish’ team, about what our latest user research into digital fishing licences shows, and what future improvements anglers might see as a result.
Data-driven success: celebrating two major digital export milestones
Programme Delivery Manager Neil Johnson shares his experiences of working closely with the Animal & Plant Health Agency to build and launch two digital services which are helping exporters of plant and animal goods.
Work that touches everyone: being a user researcher at Defra
Senior User Researcher Clare Hussey reflects on why she loves her work, and why she feels compelled to stay at Defra.
What I’ve learned about panel management in a growing research team – Part Two
Posted by:
Jason Stockwell, Posted on:
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Categories:
Defra digital, Defra services, User centred design, User research
Jason Stockwell continues with his blog about managing user research panels. In the second and final part, he discusses the challenge of constant recruitment, how to bring teams together and the prospect of personal burnout.
What I’ve learned about panel management in a growing research team – Part One
Posted by:
Jason Stockwell, Posted on:
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Categories:
Defra digital, Defra service design, User centred design, User research
User research panel manager Jason Stockwell reflects on what happens when a user research project grows suddenly, and quickly, and how this needs to be managed to keep things on track.
Why we have research panels
User research panel manager Jason Stockwell explains what a research panel is, why we have them and the value they bring to large-scale projects and programmes.
Working with content designers to improve GOV.UK information for cattle keepers
Posted by:
Danielle Vincent and Paul Wilkinson, Posted on:
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Categories:
Defra content design, Defra digital, User centred design, User research
Paul Wilkinson and Danielle Vincent share their experience of their teams working together to make information on GOV.UK simpler and clearer for cattle keepers.
A day in the life of a Senior User Researcher
Posted by:
Fran Redman, Posted on:
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Categories:
Defra content design, User centred design, User research
Thinking of applying for a role as a User Researcher at Defra? Fran Redman shares a typical (or not so typical) day in the life of a Senior User Researcher.
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