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User research

World Fisheries Day 2023 – How we're conducting research to better understand recreational freshwater fisheries in Wales and England

Posted by: , Posted on: - Categories: Defra digital, Defra services, User research
Two people fishing on a dock, with a sunset in the distance.

On World Fisheries Day Dr Dominic Berry, a member of the Environment Agency’s’ ‘I Want to Fish’ team, reflects on a recently completed research project concerning recreational freshwater fisheries in Wales and England.

Recycle Week 2023: helping local authorities to onboard a new system for improving recycling efficiency

Posted by: and , Posted on: - Categories: Defra services, User centred design, User research
A collage of two people. On the left a lady with long brown hair wearing a yellow jumper, with a mug of tea in the foreground, on the right, a person with dark hair wearing a yellow cap and black top, holding a white cup and with a cafetiere in the foreground.

In Recycle Week Jenny Rogal and Polly Howden explain how the work they are doing to develop a new Local Authority Payments tool will ensure the tool meets the needs of the end users - local authorities.

How resources and waste are using a research panel to engage with users

Posted by: , Posted on: - Categories: Defra digital, Defra services, User centred design, User research
A man with short brown hair wearing a blue suit and tie, with cream waistcoat and a white rose on the lapel.

In Recycle Week, Jason Stockwell reflects on the user research process taking place under the Extended Producer Responsibility (EPR) scheme for packaging, which will see packaging producers paying the full cost of disposing of packaging waste, money which in turn will be granted to local authorities to cover recycling and disposal costs.

Listening to anglers is helping to improve our fishing licence service

Posted by: , Posted on: - Categories: Defra services, User research
A person holding a carp.

As National Fishing Month gets underway again, we hear from Jenny Yates, Service Owner in our ‘I Want to Fish’ team, about what our latest user research into digital fishing licences shows, and what future improvements anglers might see as a result.