User research
Exports Delivery Lead Neil Johnson explains how, during the last year, a team in Defra’s Digital Data and Technology Services Major Projects function has been working alongside colleagues in the Animal and Plant Health Agency to build a new digital service that will help exporters apply for phytosanitary certificates and shortly, where required, Certificates of Conformity.
Two members of the Digital delivery team responsible for Defra’s flagship Get a Fishing Licence service reflect on their recent experience of navigating the final stage of the Government Digital Service accreditation process, moving the service from Public Beta to Live.
Lead Delivery Manager Alex Knell tells us how a Defra Digital delivery team has played a significant role in the introduction of the UK’s first Clean Air Zone, which launched in Bath this week - the first step towards tackling Bath’s air pollution problem.
Volunteering has been a release and source of comfort for many during lockdown, both for those volunteering and for those needing help and support.
To mark this year’s Volunteers' Week, one of our user researchers, Chloe Westerman, describes her experiences of volunteering during the past couple of months.
Emi Carmichael from the Ruby Waste Services Team tells us about the success of the Defra Waste Exemptions renewal service which was launched in August.
