User research
The ‘Apply for plant export certificates and inspections’ service has been in Public Beta since August 2021. Neil Johnson and Juliette Fournier from our Major Projects and Digital Delivery team explain how user research has been instrumental in enabling exporters applying for certificates and more to move plant goods abroad.
As National Fishing Month gets underway, Jenny Yates, Service Owner for Defra’s ‘I Want to Fish’ service, explains how feedback has helped the service to make further improvements to benefit anglers.
Senior User Researcher Linda Butterfield shares her experience of working in a large, fast-paced content team at Defra, along with three user research techniques that content designers can use.
We are hiring for Senior User Researchers at Defra. In this post, Lead User Researcher Robin Hancock shares what the new roles will be like and how to apply. Part of our work is to help make farming more sustainable. …
Today, we celebrate World Water Day with an update on our Water Resources Licensing Service (WRLS) from Product Owner Mark Harvett and Principal Developer Tim Tamimi.
In the latest of our Blogs celebrating National Careers Week, junior developer Holly Adamson tells us how her fascination with languages and gaming led her to a career in Defra.
As National Careers Week gets underway, our Head of Strategic Resourcing and Organisational Development Maggie Bosniak shares her reflections of a 25-year career working in various parts of Defra group and highlights the many opportunities for young people to join us.
Defra Digital Delivery Manager Mike Douthwaite tells us about a working typical day for him which includes everything from agile working to supporting product managers, to recruiting new team members, and celebrating success.
As people around the world mobilise for the Global Day of Action for the Climate, the Environment Agency’s Mark Harvett, one of the Product Owners for the Water Resources Licensing Service, explains how a new email alert service will enable abstractors to be more in-step with available water resources.
Laura McNulty, from the Resources and Waste team, explains how users are helping to design a digital waste tracking service, and the benefits of creating a user panel.
