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Polly Howden

Recycle Week 2023: helping local authorities to onboard a new system for improving recycling efficiency

Posted by: and , Posted on: - Categories: Defra services, User centred design, User research
A collage of two people. On the left a lady with long brown hair wearing a yellow jumper, with a mug of tea in the foreground, on the right, a person with dark hair wearing a yellow cap and black top, holding a white cup and with a cafetiere in the foreground.

In Recycle Week Jenny Rogal and Polly Howden explain how the work they are doing to develop a new Local Authority Payments tool will ensure the tool meets the needs of the end users - local authorities.