The Environment Agency’s digital flood service helped the public deal with Storms Eva and Frank, which hit the UK in December.
The flood service, which is used by the public to check for local flood warnings by location as well as current river and sea levels, coped with 4.24 million users in the week to 27 December, up from 143,000 the week before.
2 million of these visits were on just one day, Boxing Day, and these were handled efficiently without any loss of service. The majority of users are satisfied with the flood service, but we’ve read all of the 1,000+ feedback reports you sent and know we can do even better.
The main concerns your feedback raised are:
- more up-to-date information
- map usability
- historical data
Our operations team is now working to:
- increase the frequency of the river level data
- make the flood information content more user friendly
- re-design the map display to make it easier to navigate and understand
- show more geographically relevant alerts
- show historical river level data
- introduce 5-day flood forecasting data
These improvements will make the flood service even stronger in 2016 and help the public easily check if they're at risk from river, coastal or groundwater flooding.
