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Ben Smedley, External Digital Services, Incident Management and Resilience

External Digital Services, Incident Management and Resilience, Environment Agency

Flood warning finds its voice

Flood road closed image

The Environment Agency and Natural Resources Wales are responsible for providing flood warning information to people at risk of flooding in England and Wales. One of the main ways we do this is by sending free automated voice calls. We’ve recently improved this part of the service by switching to Amazon Polly.