Improving Customer Experience in APHA – Delivering Outcomes with commercial “off-the-shelf” products

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A headshot of Sam Brett

Sam Brett is a Project Manager in APHA’s transformation programme, Delivering Sustainable Futures. In this blog, he reflects on his experience of improving how customers contact the organisation when they need help or advice. At the Animal and Plant Health …

Using AI to accelerate delivery during the discovery phase

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An image of a lizard, which appears to be lit up with computer circuits

Jenny Taylor, Delivery Group Lead within Digital, Data, Technology and Security (DDTS) at Defra, Zoe Wilkins, Delivery Manager and Chris Leo, Head of User-centred Design Assurance, share how they are making the most of artificial intelligence (AI) to accelerate delivery in their area.