Eleanor Shakeshaft

How we’re helping people and businesses get help from APHA with sustainable design

Posted by: and , Posted on: - Categories: Digital services, Digital transformation, User centred design
Eight people from the Customer Advice Team and Improving Customer Experience team stand together in an office workspace against an orange wall. Behind the group are filing cabinets, a large potted plant, a wall clock, and a wall-mounted monitor displaying a performance dashboard. The people are arranged in a row facing the camera, wearing a mix of casual and business-casual clothing.

Senior content designer Eleanor Shakeshaft and senior service designer Ibarieze Abani from the APHA improving customer experience team discuss how they’re improving the way customers get support when they can't find the answers they need online.