A few weeks ago we posted a blog about how we’ve simplified the waste permits service. We've also made a short film about the agile team working on the service and how they are continually improving it based on feedback from users.
...application. We then put these screens on the wall underneath the full process, to show how much less we could do. We managed to reduce 72 pages to 22 pages,...
We all need to protect personal information, we do this every time we lock our mobile phones, for example. It’s also important that we, as Civil Servants, protect the personal information that others share with us to help us create …
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