The more steps Defra takes towards becoming a user-centric, service design-focused organisation, the more we learn about changing the way we work and collaborate. That’s made more difficult in an organisation like Defra, which despite our best efforts over many …
For most of the last 4 years, I've been trying to wrap my head around how Defra builds services that meet user needs and support the outcomes Defra exists to bring about - benefits for the environment, the economy, for …
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