Digital means learning and iterating as you go
![Joanne Gillies and Clare Sherwood at work](https://defradigital.blog.gov.uk/wp-content/uploads/sites/136/2018/05/jo-gillies-clare-sherwood-620x465.jpg)
The more steps Defra takes towards becoming a user-centric, service design-focused organisation, the more we learn about changing the way we work and collaborate. That’s made more difficult in an organisation like Defra, which despite our best efforts over many …