In the second part of her blog about the importance of user research panels, Sophie Werkshagen shares some tips on how to get the most from participant involvement. The realities of panel management Recruiting participants in government is often more …
Sophie Werkshagen shares her experiences of managing a participant panel for a government service, reflecting on why user research panels - and the people who maintain them - matter. In Defra we design and deliver services that support farming, food …
Steph, Linda and Tom from the user centred design team in air quality reflect on meeting their users at the 2025 National Air Quality Conference.
Jason Stockwell, Research Operations, reflects on the work done to develop a user research manual for Defra and the importance of consistency across user research.
User researcher Jason Stockwell explains how, as a Participant Lead, his job is to make sure user researchers have the right processes in place to get access to participants for research rounds.
On the annual United Nations International Day of Forests, John Wiggins and Robbie Wilson explain how research volunteers will be key to the effective implementation of important new UK Government legislation aimed at protecting the world’s forests.
Content designer Rob Finch and his team reflect on how bringing in user research can be beneficial at any stage of a project.
On World Fisheries Day Dr Dominic Berry, a member of the Environment Agency’s’ ‘I Want to Fish’ team, reflects on a recently completed research project concerning recreational freshwater fisheries in Wales and England.
In Recycle Week Jenny Rogal and Polly Howden explain how the work they are doing to develop a new Local Authority Payments tool will ensure the tool meets the needs of the end users - local authorities.
In Recycle Week, Jason Stockwell reflects on the user research process taking place under the Extended Producer Responsibility (EPR) scheme for packaging, which will see packaging producers paying the full cost of disposing of packaging waste, money which in turn will be granted to local authorities to cover recycling and disposal costs.
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