Like many other government organisations, we have embraced the Service Manual, and we’re increasingly putting service design thinking and agile working methods at the heart of our approach to delivery. It’s change, and change for the better.
Colin Banno-Thornton leads the Integrated Platform teams in Defra
I want to talk about the subtle shift in communication approach within teams. Effective digital teams are good at trust and openness. It takes time to build behaviours like these, but I think they’re essential if you want your team …
Our job is help Defra deliver good digital services, mainly by supporting the teams that do the delivering. In this post, I'm going to explain how we think, what we do, and how we work.