Laura Churchill

Why senior service ownership matters at Defra... and why now

Posted by: , Posted on: - Categories: Digital transformation
Photograph of a Dell laptop displaying a digital project management board with color-coded task cards in green, purple, and blue arranged in columns labeled with different project stages. The board includes user icons on task cards, indicating collaboration, and is viewed in a well-lit room with windows in the background.

Senior service ownership could help Defra become more service-led, efficient and user-focused. Laura Churchill shares what her team learned while testing the concept, why plans had to change, and how they’re building the right conditions for more joined-up, accountable services.