Lucy Hartley

Building a shared understanding of services

Lucy Hartley and Lisa Jeffery, 31 July 2025 - Defra digital, Digital services, Digital transformation

Lucy Hartley, Head of Service Strategy, Ownership and Performance, and Lisa Jeffery, Design Manager, reflect on the work being done to build a shared understanding of services within Defra’s Digital, Data, Technology and Security teams.

Recognising the power of literacy when designing services

Lucy Hartley, 21 September 2022 - Defra content design, Defra digital, User centred design

In support of International Literacy Day Lucy Hartley explores why literacy is so vital to her team’s work – content design - in particular the need to follow best practice when producing content and using plain English.

Defra digital, data, technology and security: our story

This blog is about our experience of transforming Defra digital, data, technology and security services and information.

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