Senior Project Manager Kieran Lewis lifts the lid on a typical day in his world, working across different projects and balancing differing priorities.
In National Customer Service Week user researcher Will Roissetter explains how being customer-centric is helping design a new service for packaging producers.
In World Water Week we hear from Daniel de Cruz about his work on a new ‘Farm Transformation Fund’ water management eligibility checker.
As National Fishing Month gets underway again, we hear from Jenny Yates, Service Owner in our ‘I Want to Fish’ team, about what our latest user research into digital fishing licences shows, and what future improvements anglers might see as a result.
Samantha Denham and Gregor Neeve give us a look behind the scenes at the work that went into building a digital solution to support a key plank of the Government’s housebuilding strategy.
On World Emoji Day Christopher J looks at how we might use the fun symbols (or not) to make sure our message gets across in the way we intend.
Programme Delivery Manager Neil Johnson shares his experiences of working closely with the Animal & Plant Health Agency to build and launch two digital services which are helping exporters of plant and animal goods.
Senior User Researcher Clare Hussey reflects on why she loves her work, and why she feels compelled to stay at Defra.
On World Environment Day we hear how colleagues from the Rural Payments Agency (RPA) worked with content designers from the Defra farming content team to improve the scheme guidance on GOV.UK, ahead of the launch of this year’s Countryside Stewardship (CS) schemes.
Jason Stockwell continues with his blog about managing user research panels. In the second and final part, he discusses the challenge of constant recruitment, how to bring teams together and the prospect of personal burnout.