Kieran Lewis reflects on a recent project to integrate multiple data sources into a single Customer Relationship Management interface, improving call centre efficiency and customer experience by saving time per call and allowing agents quicker access to relevant information, and with ongoing and further improvements still to come.
This is the second blog in a series on product managing the design of sustainable services written by Lucy Stewart and Katie Marcus, product managers working in air quality improvement at Defra. Digital services have environmental impact. Every search query, …
Helen Eden, Programme Delivery Manager for Flood at Defra, celebrates the success of our Flood Digital Team, who have been recognised for their innovative work in delivering crucial flood risk information to help protect communities across the UK and plan for the future.
On World Soil Day, Naomi Lees explains the importance of Defra’s new four-year agreement with Cranfield University for the maintenance and licensing of The Land Information system (LandIS).
October is Cyber Security Awareness Month and Laurie Doyle explains why, with 2.1 million malicious cyber campaigns reported in 2022, it’s more important than ever to know how to protect yourself online.
Data Policy Lead, John Dixon, shares his thinking on the independent review of INSPIRE by the Open Data Institute.
On World Bicycle Day, Wieke Wicks celebrates the benefits – including the joys – of cycling and asks the question ‘what makes a cyclist’?
On World Book and Copyright Day, Defra Librarian Laura Graydon reflects on the origins of copyright and explains why it’s so important for us all to understand the law, and how it applies to us and our work in Defra.
In Libraries Week Defra library officer Cathy O’Sullivan shares some reflections on her learnings from the pandemic and how it’s changed the way in which the Defra library service works.
Pippa Sumner sets out how Defra is taking further strides towards being an increasingly data-driven organisation.
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