Kieran Lewis reflects on a recent project to integrate multiple data sources into a single Customer Relationship Management interface, improving call centre efficiency and customer experience by saving time per call and allowing agents quicker access to relevant information, and with ongoing and further improvements still to come.
Naveed Parvez reflects on the reaching of a significant milestone in digital waste tracking.
How the AI capability and enablement team used agentic design to build a community-driven resource to help digital practitioners find the standards they need.
Service Assessment Manager Mary McMahon and Sustainable Design Lead Ned Gartside explain how, from this month, Defra service assessments will include a new requirement with sustainability at its core. Digital services are a core part of how we deliver outcomes …
In the second part of their post, content designer Laura Parker and senior interaction designer Daniel Da Silveira show how they used a content-first approach to design features for the Defra form designer.
Jan Murdoch reflects on the emerging technologies that Defra is paying most attention to right now and the impacts these could have on policy outcomes. Every year when we pull together our Emerging Technology Radar, I am reminded just how …
In the first of a two-part post, content designer Laura Parker and senior interaction designer Daniel da Silveira explain how and why they took a content-first approach to creating a form building tool.
Hermione Blake and Zoe Whitfield welcome a group of enthusiastic T Level students to explore government digital roles.
This is the second blog in a series on product managing the design of sustainable services written by Lucy Stewart and Katie Marcus, product managers working in air quality improvement at Defra. Digital services have environmental impact. Every search query, …
Lauren Stewart, Lead Content Designer, Farming, on behalf of the content design community and wellbeing working group. The Defra content design community wants to be a welcoming, inclusive, and fun place to work. A community that knows and supports each …
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