In National Customer Service Week user researcher Will Roissetter explains how being customer-centric is helping design a new service for packaging producers.
On World Environment Day we hear how colleagues from the Rural Payments Agency (RPA) worked with content designers from the Defra farming content team to improve the scheme guidance on GOV.UK, ahead of the launch of this year’s Countryside Stewardship (CS) schemes.
In Carers Week, Defra group Senior Security Advisor Hannah John reflects on how she balances a fast-paced career with being a mother and a carer.
On World Bicycle Day, Wieke Wicks celebrates the benefits – including the joys – of cycling and asks the question ‘what makes a cyclist’?
Associate Cloud Engineer Darcie Ingram reflects on her experiences being part of the first cohort of ‘cadets’ to join our new Cloud Academy.
For Learning at Work Week, Defra digital, data, and technology Academy Lead Hermionie Blake explains how our Skills Academy Programmes are enabling talent to shine.
Joya Snowden, Digital Data and Technology Services Capability Development Lead, reflects on how we can all benefit from this annual celebration of learning, even discovering or acquiring new talents and curiosities.
On International Day for Biological Diversity Service Designer Chris Brooker shares some insight into the work that has gone into designing a service for a unique new government policy which goes live later this year.
Senior Service Management Office Manager Kata Papunen reflects on how much a recent extended travel break has done wonders for her mental wellbeing.
Chris Jenkins, Zico Harris and Christopher J from the Defra Digital, Data and Technology Accessibility Team asked an artificially intelligent large language model a question around this topic. When it served up a generic blog, they decided to write their own instead.
Jason Stockwell continues with his blog about managing user research panels. In the second and final part, he discusses the challenge of constant recruitment, how to bring teams together and the prospect of personal burnout.
