The ‘Apply for plant export certificates and inspections’ service has been in Public Beta since August 2021. Neil Johnson and Juliette Fournier from our Major Projects and Digital Delivery team explain how user research has been instrumental in enabling exporters applying for certificates and more to move plant goods abroad.
In National Marine Week, we hear from Jocelyn Henderson and Stace Oliver about their work to develop a new digital service that enables fish and shellfish caught by UK flagged vessels to be exported.
Steph Duits threw all her energy into mountain bike guiding, running a successful mountain bike holiday company. And then she discovered content design. In this post, Steph reflects on transferable skills from the most unlikely places. With contributions from Content Designer Anna Scott.
As National Fishing Month gets underway, Jenny Yates, Service Owner for Defra’s ‘I Want to Fish’ service, explains how feedback has helped the service to make further improvements to benefit anglers.
To mark the International Day of Friendship, Lead Product Manager Carly Malling reflects on the importance of friendships, and how the return to office working in the past few months has helped her to reconnect with old colleagues and meet new ones who joined the organisation during the pandemic.
Senior User Researcher Linda Butterfield shares her experience of working in a large, fast-paced content team at Defra, along with three user research techniques that content designers can use.
On Samaritans Awareness Day, Domain Lead Ulrike Hartmann-Cadey shares her experiences of volunteering for the Samaritans, and how she has discovered that active listening can really help those who are struggling in some way.
Even in the world of Digital transformation the work of the Future Farming and Countryside Programme’s Strategic Payments Service team (SPS) is obscure. As is often the case with these things, small obscure cogs can turn large machines, as Dr Morgan Di Rodi, Programme Delivery Manager, explains.
Jazz Austin, a Product Manager in the Extended Producer Responsibility team, explores why Product Management is important for Defra in building digital services, and shares some insights from her experience of having recently joined the Civil Service.
On World Listening Day, Senior Capability Development Advisor and qualified coach Hermionie Blake shares her experiences of coaching, how it’s helping some of her colleagues in Defra Digital, data and technology to develop their own careers, and why listening is such an integral part of the coaching journey.