National Customer Service Week: Putting the ‘you’ into user research
In National Customer Service Week user researcher Will Roissetter explains how being customer-centric is helping design a new service for packaging producers.
How we built a new water management eligibility checker
Posted by:
Daniel de Cruz, Posted on:
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Categories:
Defra digital, Defra service design, User research
In World Water Week we hear from Daniel de Cruz about his work on a new ‘Farm Transformation Fund’ water management eligibility checker.
Listening to anglers is helping to improve our fishing licence service
As National Fishing Month gets underway again, we hear from Jenny Yates, Service Owner in our ‘I Want to Fish’ team, about what our latest user research into digital fishing licences shows, and what future improvements anglers might see as a result.
Why it’s important for me to make time for self-care
On International Self-Care Day Sarah Hoy explores what self-care means to her, and considers how each of us can try to improve our health.
How we're building a bespoke IT system to achieve nutrient mitigation for new house building
Posted by:
Samantha Denham and Gregor Neeve, Posted on:
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Categories:
Defra content design, Defra digital, Defra service design, Defra services, User centred design
Samantha Denham and Gregor Neeve give us a look behind the scenes at the work that went into building a digital solution to support a key plank of the Government’s housebuilding strategy.
Happy World Emoji Day
Posted by:
Christopher J, Posted on:
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Categories:
Defra content design, Defra digital, Defra services, User centred design
On World Emoji Day Christopher J looks at how we might use the fun symbols (or not) to make sure our message gets across in the way we intend.
Why being a social mobility ambassador is important to me
As the world prepares to celebrate World Youth Skills Day, Lead Content Designer Leyla Kee-McParlin reflects on her experience of supporting the Ministry of Justice (MoJ) Social Mobility Ambassadors Schools Programme, and what it’s given her, and explains what networks are doing both in Defra and across government to improve career progression in the Civil Service for those from low socio-economic backgrounds.
Why World Wellbeing Week is an opportunity for us all to celebrate the many aspects of wellbeing
In World Wellbeing Week, David Light and Lucy Holland reflect on the importance of wellbeing, and highlight some of the joint activities which Defra and Atos, one of our key strategic suppliers, have undertaken in recent months.
Unlocking the power of low code in Defra
Emma Shaw, Lead Product Manager for Power Platform in Defra, reflects on her team’s journey to unlock the power of low code and enable the business to build their own apps and automations, driving efficiencies and expediting digital transformation across the group.
Data-driven success: celebrating two major digital export milestones
Programme Delivery Manager Neil Johnson shares his experiences of working closely with the Animal & Plant Health Agency to build and launch two digital services which are helping exporters of plant and animal goods.
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