Senior service ownership could help Defra become more service-led, efficient and user-focused. Laura Churchill shares what her team learned while testing the concept, why plans had to change, and how they’re building the right conditions for more joined-up, accountable services.
Sustainable Design Lead Ned Gartside looks ahead to Services Week 2026, where he will be leading a session to talk about Defra’s recent introduction of a 15th Service Standard point focused on sustainability.
Naveed Parvez reflects on the reaching of a significant milestone in digital waste tracking.
How the AI capability and enablement team used agentic design to build a community-driven resource to help digital practitioners find the standards they need.
Interested in joining Defra as s Service Designer? Hannah Rutherford-Roke tells us about her role as a Senior Service Designer and why she chose to work for Defra.
...application. We then put these screens on the wall underneath the full process, to show how much less we could do. We managed to reduce 72 pages to 22 pages,...
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