National Customer Service Week: Putting the ‘you’ into user research
In National Customer Service Week user researcher Will Roissetter explains how being customer-centric is helping design a new service for packaging producers.
Work that touches everyone: being a user researcher at Defra
Senior User Researcher Clare Hussey reflects on why she loves her work, and why she feels compelled to stay at Defra.
How content design and teamwork contributed to Countryside Stewardship
Posted by:
Tom Metcalf and Caroline Lumley, Posted on:
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Categories:
Defra content design, User centred design
On World Environment Day we hear how colleagues from the Rural Payments Agency (RPA) worked with content designers from the Defra farming content team to improve the scheme guidance on GOV.UK, ahead of the launch of this year’s Countryside Stewardship (CS) schemes.
Accessibility: designing an inclusive and barrier-free user experience
Posted by:
Christopher J, Chris Jenkins and Zico Harris, Posted on:
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Categories:
User centred design
Chris Jenkins, Zico Harris and Christopher J from the Defra Digital, Data and Technology Accessibility Team asked an artificially intelligent large language model a question around this topic. When it served up a generic blog, they decided to write their own instead.
National Storytelling Week: How content design has helped my creative writing
For National Storytelling Week, Melissa Massey shares how content design has helped her with her creative writing including research and scoping out work, understanding the audience you are writing for, looking at the structure and user journey and language used.
Volunteering: Part two - how our three days a year make a difference
Posted by:
Tania MacDonnell and Emy Yeboah, Posted on:
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Categories:
Defra content design, Defra digital, User centred design
In the second part of this blog on volunteering, Tania MacDonnell and Emy Yeboah, from Defra’s User Centred Design team, share their experience of volunteering and what inspired them to take part in a volunteering day.
Volunteering: Part one - trees and canals
Posted by:
Tom Metcalf, Mat Banks and Hannah Newbold, Defra Content Designer, Posted on:
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Categories:
Defra content design, Defra digital, User centred design
To mark international volunteering day, Defra’s user centred design (UCD) team talk about what inspired them to take part in volunteering days and how they went. This is our first instalment of a two-part blog on volunteering.
A day in the life of a Service Designer in Defra
Posted by:
Hannah Rutherford-Roke, Posted on:
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Categories:
Defra service design, Defra services, User centred design
Interested in joining Defra as s Service Designer? Hannah Rutherford-Roke tells us about her role as a Senior Service Designer and why she chose to work for Defra.
A day in the life of a Senior User Researcher
Posted by:
Fran Redman, Posted on:
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Categories:
Defra content design, User centred design, User research
Thinking of applying for a role as a User Researcher at Defra? Fran Redman shares a typical (or not so typical) day in the life of a Senior User Researcher.
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