National Customer Service Week: Putting the ‘you’ into user research
In National Customer Service Week user researcher Will Roissetter explains how being customer-centric is helping design a new service for packaging producers.
How we built a new water management eligibility checker
Posted by:
Daniel de Cruz, Posted on:
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Categories:
Defra digital, Defra service design, User research
In World Water Week we hear from Daniel de Cruz about his work on a new ‘Farm Transformation Fund’ water management eligibility checker.
Listening to anglers is helping to improve our fishing licence service
As National Fishing Month gets underway again, we hear from Jenny Yates, Service Owner in our ‘I Want to Fish’ team, about what our latest user research into digital fishing licences shows, and what future improvements anglers might see as a result.
How we're building a bespoke IT system to achieve nutrient mitigation for new house building
Posted by:
Samantha Denham and Gregor Neeve, Posted on:
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Categories:
Defra content design, Defra digital, Defra service design, Defra services, User centred design
Samantha Denham and Gregor Neeve give us a look behind the scenes at the work that went into building a digital solution to support a key plank of the Government’s housebuilding strategy.
Happy World Emoji Day
Posted by:
Christopher J, Posted on:
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Categories:
Defra content design, Defra digital, Defra services, User centred design
On World Emoji Day Christopher J looks at how we might use the fun symbols (or not) to make sure our message gets across in the way we intend.
Data-driven success: celebrating two major digital export milestones
Programme Delivery Manager Neil Johnson shares his experiences of working closely with the Animal & Plant Health Agency to build and launch two digital services which are helping exporters of plant and animal goods.
Work that touches everyone: being a user researcher at Defra
Senior User Researcher Clare Hussey reflects on why she loves her work, and why she feels compelled to stay at Defra.
How content design and teamwork contributed to Countryside Stewardship
Posted by:
Tom Metcalf and Caroline Lumley, Posted on:
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Categories:
Defra content design, User centred design
On World Environment Day we hear how colleagues from the Rural Payments Agency (RPA) worked with content designers from the Defra farming content team to improve the scheme guidance on GOV.UK, ahead of the launch of this year’s Countryside Stewardship (CS) schemes.
What I’ve learned about panel management in a growing research team – Part Two
Posted by:
Jason Stockwell, Posted on:
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Categories:
Defra digital, Defra services, User centred design, User research
Jason Stockwell continues with his blog about managing user research panels. In the second and final part, he discusses the challenge of constant recruitment, how to bring teams together and the prospect of personal burnout.
What I’ve learned about panel management in a growing research team – Part One
Posted by:
Jason Stockwell, Posted on:
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Categories:
Defra digital, Defra service design, User centred design, User research
User research panel manager Jason Stockwell reflects on what happens when a user research project grows suddenly, and quickly, and how this needs to be managed to keep things on track.
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