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Defra services

How resources and waste are using a research panel to engage with users

Posted by: , Posted on: - Categories: Defra digital, Defra services, User centred design, User research
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In Recycle Week, Jason Stockwell reflects on the user research process taking place under the Extended Producer Responsibility (EPR) scheme for packaging, which will see packaging producers paying the full cost of disposing of packaging waste, money which in turn will be granted to local authorities to cover recycling and disposal costs.

Listening to anglers is helping to improve our fishing licence service

Posted by: , Posted on: - Categories: Defra services, User research
A person holding a carp.

As National Fishing Month gets underway again, we hear from Jenny Yates, Service Owner in our ‘I Want to Fish’ team, about what our latest user research into digital fishing licences shows, and what future improvements anglers might see as a result.

How we're building a bespoke IT system to achieve nutrient mitigation for new house building

On the left a lady, with long fair hair and wearing a black and white spotted blouse, on the right a man with short dark hair and a beard wearing a black and red checked shirt.

Samantha Denham and Gregor Neeve give us a look behind the scenes at the work that went into building a digital solution to support a key plank of the Government’s housebuilding strategy.

What I’ve learned about panel management in a growing research team – Part Two

Posted by: , Posted on: - Categories: Defra digital, Defra services, User centred design, User research
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Jason Stockwell continues with his blog about managing user research panels. In the second and final part, he discusses the challenge of constant recruitment, how to bring teams together and the prospect of personal burnout.