The more steps Defra takes towards becoming a user-centric, service design-focused organisation, the more we learn about changing the way we work and collaborate. That’s made more difficult in an organisation like Defra, which despite our best efforts over many …
A few weeks ago we posted a blog about how we’ve simplified the waste permits service. We've also made a short film about the agile team working on the service and how they are continually improving it based on feedback from users.
...application. We then put these screens on the wall underneath the full process, to show how much less we could do. We managed to reduce 72 pages to 22 pages,...
A few weeks ago, we were invited to speak at an internal event for managers in one part of Defra. The subject of our talk was "What are digital skills, and how do we develop them?" We think that good …
...It's an easy and accessible forum for people who want to know more about agile, or ways of putting it into practice, without having to set up meetings, book meeting...
...an invalid postcode, the error message wasn't clear enough. It said: “Please enter a valid postcode in England.” Users seemed to be registering the ‘valid’ part of the instruction, but...
...existing licences. Good prioritisation means faster progress. More advanced features, such as applying for or renewing licences, can be added later. … be flexible - by adjusting the way they...
...it encourages all sorts of unintended behaviours. People genuinely want to learn how to improve their performance, but they need to feel supported and encouraged to do that. A rigid,...
A cross-government collaborative team recently started a discovery looking at how waste movements are tracked across the UK. The team is keen to hear from regulators and businesses, to find out more about their needs. In this post I’ll explain …
...who have had to make considerable changes to the way they work. We’re grateful to them for their patience while we move from old to new. But the important thing...
