The more steps Defra takes towards becoming a user-centric, service design-focused organisation, the more we learn about changing the way we work and collaborate. That’s made more difficult in an organisation like Defra, which despite our best efforts over many …
A few weeks ago we posted a blog about how we’ve simplified the waste permits service. We've also made a short film about the agile team working on the service and how they are continually improving it based on feedback from users.
...application. We then put these screens on the wall underneath the full process, to show how much less we could do. We managed to reduce 72 pages to 22 pages,...
A few weeks ago, we were invited to speak at an internal event for managers in one part of Defra. The subject of our talk was "What are digital skills, and how do we develop them?" We think that good …
...It's an easy and accessible forum for people who want to know more about agile, or ways of putting it into practice, without having to set up meetings, book meeting...
...is ever finished - there’s always something you can make better. You just need some good information. Sometimes it comes to light in unexpected ways. I'm one of the business...
...in agile ways, and has started with a relatively small slice through the larger service. They’ve built a licence viewer, allowing existing licence holders to securely view some of the...
...it encourages all sorts of unintended behaviours. People genuinely want to learn how to improve their performance, but they need to feel supported and encouraged to do that. A rigid,...
A cross-government collaborative team recently started a discovery looking at how waste movements are tracked across the UK. The team is keen to hear from regulators and businesses, to find out more about their needs. In this post I’ll explain …
...worked only with the farmers and commercial premises within that patch. Data was gathered on paper, sometimes using handwritten carbon-copies. When they’d finished, the inspectors had to manually input the...
