The more steps Defra takes towards becoming a user-centric, service design-focused organisation, the more we learn about changing the way we work and collaborate. That’s made more difficult in an organisation like Defra, which despite our best efforts over many …
...application. We then put these screens on the wall underneath the full process, to show how much less we could do. We managed to reduce 72 pages to 22 pages,...
A few weeks ago, we were invited to speak at an internal event for managers in one part of Defra. The subject of our talk was "What are digital skills, and how do we develop them?" We think that good …
...It's an easy and accessible forum for people who want to know more about agile, or ways of putting it into practice, without having to set up meetings, book meeting...
...an invalid postcode, the error message wasn't clear enough. It said: “Please enter a valid postcode in England.” Users seemed to be registering the ‘valid’ part of the instruction, but...
...existing licences. Good prioritisation means faster progress. More advanced features, such as applying for or renewing licences, can be added later. … be flexible - by adjusting the way they...
...it encourages all sorts of unintended behaviours. People genuinely want to learn how to improve their performance, but they need to feel supported and encouraged to do that. A rigid,...
We've just published A guide to discovery (in alpha). We'd like you to tell us what you think of it.
Read a blog post about the Defra Livestock Information Programme - which is working with industry to transform how we track future livestock movements in the UK.
For most of the last 4 years, I've been trying to wrap my head around how Defra builds services that meet user needs and support the outcomes Defra exists to bring about - benefits for the environment, the economy, for …
