Graham Dickinson reflects on his civil service journey, a journey that began with the Fast Stream in 2008, which then propelled him to a senior leadership role via the Civil Service Senior Leaders development programme. I began my civil service …
Sarah Hoy, Deputy Director for Digital Transformation, tells us how our new Digital and Data Strategy will change the way we design, build, and run digital services in the future.
Jenny Taylor reflects on the work she’s been doing to develop a solution which she hopes will reduce our reliance on paper forms in the future.
On World Fisheries Day Dr Dominic Berry, a member of the Environment Agency’s’ ‘I Want to Fish’ team, reflects on a recently completed research project concerning recreational freshwater fisheries in Wales and England.
In Recycle Week Jenny Rogal and Polly Howden explain how the work they are doing to develop a new Local Authority Payments tool will ensure the tool meets the needs of the end users - local authorities.
In Recycle Week, Jason Stockwell reflects on the user research process taking place under the Extended Producer Responsibility (EPR) scheme for packaging, which will see packaging producers paying the full cost of disposing of packaging waste, money which in turn will be granted to local authorities to cover recycling and disposal costs.
In the second post of this two-part blog, Defra content designers, Ruth Fryer and Sandeep Dhaliwal mention artefacts, approaches, analysis and how to finish discovery and prepare for alpha.
In the first post of a two-part blog, content designers Ruth Fryer and Sandeep Dhaliwal explain what the discovery phase is for, and why some teams need to think about content design from the start.
Senior Project Manager Kieran Lewis lifts the lid on a typical day in his world, working across different projects and balancing differing priorities.
In National Customer Service Week user researcher Will Roissetter explains how being customer-centric is helping design a new service for packaging producers.
