Laura McNulty, from the Resources and Waste team, explains how users are helping to design a digital waste tracking service, and the benefits of creating a user panel.
Head of Design Cathy Dutton lifts the lid on the changes she is making in her team to create opportunities for service designers which enable them to visualise the full service as a user would understand it.
A multi-disciplinary digital delivery team in Defra’s Environmental Quality Directorate is driving an exciting initiative which is central to the Government’s ambition to reduce packaging waste and improve the way we use material resources.
Amy Dyde, a lead user researcher in our Digital Data and Technology Services (DDTS) function, explains how creating a motivated and excited team drives great user research.
Exports Delivery Lead Neil Johnson explains how, during the last year, a team in Defra’s Digital Data and Technology Services Major Projects function has been working alongside colleagues in the Animal and Plant Health Agency to build a new digital service that will help exporters apply for phytosanitary certificates and shortly, where required, Certificates of …
Two members of the Digital delivery team responsible for Defra’s flagship Get a Fishing Licence service reflect on their recent experience of navigating the final stage of the Government Digital Service accreditation process, moving the service from Public Beta to Live.
Lead Delivery Manager Alex Knell tells us how a Defra Digital delivery team has played a significant role in the introduction of the UK’s first Clean Air Zone, which launched in Bath this week - the first step towards tackling Bath’s air pollution problem.
Ilia Phoursa, a former financier turned Defra business analyst, lifts the lid on the importance of analysis in helping shape digital solutions, and how achieving a good work life balance can make all the difference.
As International Stress Awareness Week gets underway one of our content designers, Sally Davis, opens up about her own experiences of managing stress and offers some tips for spotting the signs and dealing with them early.
The more steps Defra takes towards becoming a user-centric, service design-focused organisation, the more we learn about changing the way we work and collaborate. That’s made more difficult in an organisation like Defra, which despite our best efforts over many …
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