More than a year ago, our predecessor Sally Meecham wrote about Defra’s digital principles, saying how they acted as a useful way of setting out our approach to simplifying services and cutting out complexity. A lot’s happened since then. In …
The more steps Defra takes towards becoming a user-centric, service design-focused organisation, the more we learn about changing the way we work and collaborate. That’s made more difficult in an organisation like Defra, which despite our best efforts over many …
A few weeks ago we posted a blog about how we’ve simplified the waste permits service. We've also made a short film about the agile team working on the service and how they are continually improving it based on feedback from users.
...application. We then put these screens on the wall underneath the full process, to show how much less we could do. We managed to reduce 72 pages to 22 pages,...
We all need to protect personal information, we do this every time we lock our mobile phones, for example. It’s also important that we, as Civil Servants, protect the personal information that others share with us to help us create …
A few weeks ago, we were invited to speak at an internal event for managers in one part of Defra. The subject of our talk was "What are digital skills, and how do we develop them?" We think that good …
...It's an easy and accessible forum for people who want to know more about agile, or ways of putting it into practice, without having to set up meetings, book meeting...
...an invalid postcode, the error message wasn't clear enough. It said: “Please enter a valid postcode in England.” Users seemed to be registering the ‘valid’ part of the instruction, but...
Digital technology has transformed almost every aspect of our lives. A lot has changed over the last 20 years since the last Data Protection Act was passed in 1998. In that year Celine Dion had a chart topping hit with …
...existing licences. Good prioritisation means faster progress. More advanced features, such as applying for or renewing licences, can be added later. … be flexible - by adjusting the way they...
